Accessibility at the Parc des Ateliers
In order to make the experience at the Parc des Ateliers comfortable and accessible to everyone, various devices are made available to visitors with disabilities.
Generalities
The Parc des Ateliers is accessible to everyone.
Free and priority access is granted to all disabled visitors and the person accompanying them.
Priority access to ticketing and reception is granted to all visitors who cannot withstand prolonged standing.
The Parc des Ateliers offers special devices to ensure a comfortable visit to every visitor.
For any request or special needs, the Visitor Services Department is available to facilitate your arrival and your visit. You can reach them by phone +33 (0)4 65 88 10 00 or by email reservation@luma-arles.org.
Access
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By car
On the Parc des Ateliers, 10 parking spaces are reserved for people with disabilities who owns a parking permit. Entrance to this parking is located 53 chemin des Minimes 13200 Arles.
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By bus
Different bus lines serve the Parc des Ateliers, the closest stop to The Tower is the Victor Hugo stop. The Agglo 50, Agglo 20 and L1 buses serve this stop.
Timetables are avilable here: https://www.tout-envia.com/en/
Reception services
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Priority
Free and priority access to the Parc des Ateliers is granted to all disabled visitors and the person accompanying them (supporting documents required).
For people parked on dedicated parking spaces at the Parc des Ateliers, entrance by the Level - 2 to The Tower is favored.
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Orientation
Inside The Tower, reception officers are posted to inform, to orient and to loan equipment. Call totems to call reception or security personnel can be found at the parking spaces located at the Parc des Ateliers and the entrance of The Tower.
Elevators serve all levels of The Tower. Doors handles, end of handrails of the stairs and directories in the elevators are braille identified.
A tactile model of the Parc des Ateliers helps visitors find their way around. The model is located at the Tower entrance.
Sound terminals are placed at the entrance of each building. Indoor GPS is available on the EVELITY app (downloadable below). A magnetic induction loop is available at the entrance of The Tower.
Download the Evelity app at the following links:
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Restrooms
Adequate sanitary facilities are accessible on levels -2, 0, 1, 2 and 7 of The Tower.
In the park, adequate sanitary facilities are accessible in the building Les Forges.
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Equipment on loan
The Parc des Ateliers and its surroundings are accessible to visitors with reduced mobility. The Visitor Services Department offers wheelchairs - including a very large one - and seats on loan. Magnifying glasses and lamps can be booked or requested upon arrival. This material can be picked up at various points at the Parc des Ateliers.
Access to the exhibitions and artworks
Any difficulties in accessing the exhibitions will be mentioned by the reception staff.
The slides of the artwork Isometric Slides by Carsten Höller, located level 2 of The Tower, are accessible to visitors with motor disabilities. Comfortable departures and arrivals are possible using a mobile transfer platform.
Mediation
Guided tours are accessible to hearing-impaired people with a nomadic magnetic induction loop system.
Evacuation
In the event of an evacuation (sound signal, flashing light), visitors with disabilities can contact a receptionist or a security / safety officer at the Parc des Ateliers.
In order to prepare for your visit, the Visitors Services Department can send you the accompanying protocol for the evacuation of visitors with disabilities or senior citizens in the event of a disaster.